Government Body — Taiwan
AI Training Program · Public sector · Non-technical operations staff · Bilingual delivery
Situation
A government body had mandated AI literacy training but had no internal capability to design or deliver it. Staff were non-technical — operations, administration, and service delivery roles with no prior AI exposure. There was skepticism about relevance.
What we recommended against
Training to the Coach level. For this audience, risk profile, and regulatory context, the appropriate training ceiling was AI-as-Intern and AI-as-Coworker — task delegation and parallel collaboration. Pushing beyond that would have created governance exposure the organization wasn't ready to manage.
Approach
Designed a modular program built around the team's actual daily tasks — not generic AI demonstrations. Delivered bilingually in English and Mandarin. Used participants' own documents and workflows as training material.
Outcome
By program end, participants could independently turn rough inputs into usable first drafts with consistent habits and clear quality standards. The training was structured for internal facilitators to continue reinforcing after handover.
Durability
The internal facilitator ran two follow-up sessions independently within the first quarter using the materials provided.
Takeaway Non-technical staff don't need to understand AI. They need to use it on their actual work, at the right level, with clear guardrails.